Service Request Ticket - # 52489

Service Request Information

CONTACT Name Caster, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2013 12:26 PM
Department Health & Exercise Science Phone 88364
Location Email casterb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100602[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 2HFT9P1 Description Dell OptiPlex 960 SFF, 3.16GHz, 6M, 1333MHz FSB
Serial No. 2HFT9P1 Location Under stand up desk, wipe in 2 wks

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0078666 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D0:7C:DD

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Dec 10, 2013 09:07 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Dec 10, 2013 09:07 AM 
Delivered computers and set up computers, both work fine. One 
of them was plugged directly into the wall instead of the surge 
protector, which may be the cause of the PSU malfunctioning. 
The other was already plugged into the surge protector, so it 
seems like an unfortunate and highly unlikely coincidence that 
both broke at about the same time.
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Craig Reno Dec 10, 2013 08:30 AM 
Replaced power supplies, both computers now function normally. 
Just need to deliver.
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Lori Burgeson Dec 05, 2013 03:54 PM 
Both computers have dead PSUs.  Warrantied them 
through Dell.  Waiting on their arrival.
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Craig Reno Dec 05, 2013 10:03 AM 
Emailed updating Brian about the computers.
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Craig Reno Dec 05, 2013 08:33 AM 
Computers are in HWC 303, 20100599[Edit Inv] has orange
lights 1 and 3 blinking, looking online tells me
this is an issue with the power supply. 20100602[Edit Inv]
simply wont turn on, with no indicator of what has
gone wrong.
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Lori Burgeson Dec 04, 2013 01:00 PM 
Task reassigned to Craig Reno.
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Lori Burgeson Dec 04, 2013 01:00 PM 
Room is open Thursday morning at 8.  Craig, will you 
please look into this tomorrow morning?
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Jennifer McCarroll Dec 04, 2013 12:26 PM 
2 computers: 20100602[Edit Inv] and 20100599[Edit Inv] will not start
up. Tried unplugging, switching power source, etc
and still has the problem. HWC lab room 305 and it
is the two computers to the left of the others.
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