Service Request Ticket - # 52495

Service Request Information

CONTACT Name Hautala, Bob   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2013 10:23 AM
Department Health & Exercise Science Phone 88262
Location Email hautalar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20121217[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MKV3V5DV30 Location ITC Storage

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:DA:15:7E


Wireless NIC 88:1F:A1:1F:5E:9A


Bluetooth NIC 88:1F:A1:1F:5E:9B


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell May 01, 2014 02:56 PM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jan 24, 2014 04:19 PM
Task reassigned to Dale Goodell.
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Dale Goodell Jan 24, 2014 04:19 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Dec 11, 2013 12:58 PM
Hei Tricia,
   I am leaving for the East Coast on Saturday,
and am full of Final Exams until then, so it would
be better to wait.  I would be available after the
New Year, on the 2nd or 3rd, if setting things up
would be easier for you before students get back
and classes begin.  Otherwise, I will check back
on the 6th to go over "good times" that work
around classes, office hours, and tech. schedules.
 Thanks.
   Take care,
      BOB

Sent from my iPad

On Dec 11, 2013, at 12:01, Tricia Flaherty
 wrote:

- hide quoted text -
> Bob,
>
> I have been asked to find out if you would be
around during the next two weeks(Dec 12th -20th)
for setup of your replacement laptop or if waiting
until after the start of winter term would be a
better time for you for the replacement to be
done.  I don't usually get involved in scheduling
the replacements but with techs on different
vacation schedules over the next few weeks I am
trying to find out your preference and need so we
can do our best to accommodate those needs as well
as schedules of you and our team. 
>
> Tricia Flaherty
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Sarah Pettigrew Dec 05, 2013 10:23 AM
NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and 
delivered to Bob Hautala in NPE 214. The WOU # of the new 
MacBook is 20121217[Edit Inv] and the old laptop is 20081113[Edit Inv]. The 
MacBook is on the shelves across from the restroom in ITC 009. 
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