Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Sybille	Date	Dec 05, 2013 12:24 PM
	Department	The Research Institute	Phone	88560
	Location		Email	guys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130445 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	JX69XY1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092664,TRANSFER to W#20160747 on SR# MARCH2017: Adobe Acrobat XI Pro(v.11) from P0093203, ASEBA - Child behavior checklist #620E - AGES l½-5 ASEBA- PC MODULE from VISA2016005674 ORDER9404 SEPT2016; SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016,Amos V 24 in NOV 2016,SamplePower V 3 in NOV 2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack; ; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)
	Wired NIC	F0:1F:AF:5F:7E:3A
	Wireless NIC	34:23:87:58:4F:94
	Bluetooth NIC	A4:DB:30:B9:B8:38

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Dec 19, 2013 02:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Dec 19, 2013 02:17 PM	Delivered and set up. Left old stuff with Aaron East.	Add Attachment
Katie Halvorson	Dec 19, 2013 01:15 PM	Called today and said Adam was supposed to be there at 1 but now she is waiting till she can get this completed.	Add Attachment
Adam Fyffe	Dec 18, 2013 03:53 PM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Dec 18, 2013 03:53 PM	Hey can you look into this tomorrow. Its all behind your desk.	Add Attachment
Adam Fyffe	Dec 16, 2013 04:33 PM	At 1 PM	Add Attachment
Adam Fyffe	Dec 16, 2013 02:54 PM	Going to meet Thursday	Add Attachment
Adam Fyffe	Dec 11, 2013 08:57 AM	imaging now	Add Attachment
Lori Burgeson	Dec 10, 2013 11:57 AM	Task reassigned to Adam Fyffe.	Add Attachment
Sarah Pettigrew	Dec 05, 2013 12:24 PM	NEW EQUIP SETUP: A Dell laptop and monitor need to setup and delivered to Sybille Guy in TODD 228. The contact phone number is ext. 8-8560. The WOU # for the laptop is 20130445 and the monitor is 20130446. There is a mouse and keyboard to be delivered as well. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment