Service Request Ticket - # 52506

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2013 09:45 AM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080369[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.5GHz 6M L2 1800Mhz Dual Core
Serial No. H6DWCH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 2007 from P0067558

Wired NIC 00:21:70:A4:AB:BB


Wireless NIC 00:21:5C:52:62:B3

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Dec 09, 2013 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Dec 09, 2013 02:03 PM 
Will update inventory.
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Jared Petersen Dec 09, 2013 02:02 PM 
Apparently they had a couple of old XP machines (#20070559[Edit Inv], 
#20071103) that needed to be replaced with Windows 7 
computers, so Dyl was instructed to give them two newer 
machines (#20091497[Edit Inv], #20091294). He imaged them and set 
them up for the most part. I had to come in and install another 
round of updates and change the drive mappings though.

Craig and I went over and talked to Shondra. She had us set 
them up where she wanted and then told us to leave the older 
machines, since they were apparently purchased via a grant. Will 
update the newer machine in active directory.
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Jared Petersen Dec 09, 2013 01:39 PM 
Task reassigned to Jared Petersen.
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Dyl Karbia Dec 09, 2013 12:39 PM 
Task reassigned to UCS Tech.
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Dyl Karbia Dec 09, 2013 08:30 AM 
Task reassigned to Dyl Karbia.
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Jared Petersen Dec 06, 2013 11:36 AM 
Task reassigned to UCS Tech.
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Jared Petersen Dec 06, 2013 11:36 AM 
Went over and talked to Mona. Windows XP is just trying to find 
updates that don't exist since the OS is no longer supported by 
MS.

Shandra isn't there and neither is her laptop, so we'll have to 
stop by on Monday.
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Jared Petersen Dec 06, 2013 11:26 AM 
Task reassigned to Jared Petersen.
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Alyssa Little Dec 06, 2013 09:45 AM 
****This is an email****
Good (snowy) morning!
We are getting error messages on two of our computers.

1.  Mona K-Hinds' computer, #20080369[Edit Inv], has been
getting errors about Microsoft updates.  It says
"some unexpected errors have happened to software
you recently used."  

2. My computer, #20080368[Edit Inv], always has an error
that "Sophos Endpoint has failed to download updates".

I'm not sure if either of these are a problem? But
we were just talking about it and thought we
should look into it.

Thank you,

Shondra Russell
Director, Upward Bound
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