****This is an email****
Hi Nancy,

Thanks for the update!  I will close out that 
ticket.  We can also dispose of the printer for 
you since it is no longer able to be used.  
If/when you would like to purchase a new printer, 
Tricia Flaherty can give you some price quotes.

Thanks again,
Lori

****This is an email****
Hi Nancy,

I just wanted to touch base with you regarding 
that older HP printer we are hanging on to for 
you.  It was the printer that was going to be 
networked, however, after further investigating, 
many pieces would need replacing.  I was wondering 
if you were going to leave it out of commission or 
if you might want to replace it?  I still have the 
original ticket open, and wanted to check in with 
you before closing it out.  Please let me know 
what you would like us to do with that printer.

Thank you,
Lori

****This is an email****
Hi Nancy,
 
After bringing the printer back to our area, both 
Megan and I took a look at it.  Megan works on all 
of our printers across campus, so it was great to 
have her take a look as well.  The printer has 
quite a few problems, so I am not really sure what 
happened when it left that office and was moved.  
Quite a few parts would need to be replaced.  You 
might want to look at replacing the printer as the 
cost to keep it going would outweigh the cost of a 
new printer and the maintenance on the new 
printer.
 
Tricia would be a great reference for looking into 
new printers if you decide to go that route.  
Please let me know if you have any questions.
 
Thank you,
Lori

Contact changed from Cathy Thomas to Nancy Ganson.

****This is an email****
Hi Cathy,

I looked at the printer you are hoping to have 
networked.  The printer needs quite a few parts 
replaced as it jams on every page that we try to 
print.  I am going to have to bring the printer 
back to our area to try to diagnose which parts 
would need replacing.  I will give you more 
details after I am able to look deeper into the 
issues of the printer.

Please let me know if you have any questions.

Thanks,
Lori

Jared needs to find out first whether this printer 
has the ability to be networked.  Then I need the 
MAC addr of the printer before attempting to put 
it on the server.  He should be able to get this 
done this week provided Cathy is available.

****This is an outgoing email****
Hey Cathy,

I wanted to let you know that I closed out your previous service 
request and created a new one specifically for setting up this 
printer. The service request number is #52507.

I've talked to my boss, Lori Burgeson, and she would like you to 
call Telecomm at ext 88010 or email them at telcomm@wou.edu 
to get the paperwork started on getting that port activated. Once 
that goes through, my Lori will then start the process of adding 
the printer to the print server.

Thank you,


Jared Petersen
UCS Student Computer Technician