Service Request Ticket

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Service Request Information

CONTACT	Name	Flesch, Breeann	Date	Dec 09, 2013 09:00 AM
	Department	Computer Science Division	Phone	89489
	Location		Email	fleschb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101392 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.3GHz Dual-Core Intel Core i5 #Z0LY
	Serial No.	C02FW292DH2L	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7, Microsoft Office for Mac 2011 license from P0080905, Mathamatica Pro v8 from VISA2010002589, iWork 9.0.3 from P0080901(bundled with laptop), Adobe Acrobat Pro 10 MAC from P0084592, Geometer's Sketchpad 5 from VISA2011002927, Camtasia for MAC v2.10.2 from VISA2014004631
	Wired NIC	C8:2A:14:46:54:64
	Wireless NIC	E4:CE:8F:33:1C:0C
	Bluetooth NIC	E4:CE:8F:33:1C:0D

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Katie Halvorson	Jan 03, 2014 09:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Jan 03, 2014 09:24 AM	picked up and tested laptop--worked. and brought back loaner.	Add Attachment
Katie Halvorson	Jan 03, 2014 09:09 AM	She called and said she would like to come pick up the computer. Jared brought the computer up front for her to pick up.	Add Attachment
Jared Petersen	Jan 03, 2014 08:15 AM	Sent Email	Add Attachment
Jared Petersen	Jan 03, 2014 08:10 AM	Left VM	Add Attachment
Jared Petersen	Jan 03, 2014 08:09 AM	Got her computer back form the mac store. Made sure the keyboard works as it should.	Add Attachment
Katie Halvorson	Dec 20, 2013 09:21 AM	She called to report her loaner computer is working fine and she will keep it till her computer comes back from Apple.	Add Attachment
Jared Petersen	Dec 19, 2013 08:18 AM	Left VM	Add Attachment
Adam Fyffe	Dec 18, 2013 01:51 PM	Task reassigned to Jared Petersen.	Add Attachment
Adam Fyffe	Dec 18, 2013 09:43 AM	sent email for availability	Add Attachment
Adam Fyffe	Dec 18, 2013 09:27 AM	ready to go	Add Attachment
Adam Fyffe	Dec 18, 2013 09:04 AM	imaging now	Add Attachment
Jared Petersen	Dec 17, 2013 04:56 PM	Task reassigned to Adam Fyffe.	Add Attachment
Jared Petersen	Dec 17, 2013 04:56 PM	That's bad. The other loaner macbook that we have could not find the OS, so I started re-imaging it by Adam's desk. Adam: Can you finish imaging this, document the wou number, and swap it for the loaner macbook we gave to the contact?	Add Attachment
Katie Halvorson	Dec 17, 2013 03:57 PM	Task reassigned to Jared Petersen.	Add Attachment
Katie Halvorson	Dec 17, 2013 03:57 PM	She called about the loaner computer having a really loud fan and it never turning off. She wanted to know if it was supposed to do that and if someone can come check it out.	Add Attachment
Lori Burgeson	Dec 17, 2013 02:01 PM	Taking laptop to Mac store today.	Add Attachment
Jared Petersen	Dec 17, 2013 02:00 PM	Task reassigned to Lori Burgeson.	Add Attachment
Jared Petersen	Dec 17, 2013 02:00 PM	User dropped off computer and the borrowed keyboard. Gave them a loaner. Handed Macbook off to Lori and emailed her a write-up on the issue.	Add Attachment
Jared Petersen	Dec 17, 2013 08:24 AM	Got an email from her yesterday saying that she would stop by today to drop off the computer.	Add Attachment
Jared Petersen	Dec 16, 2013 08:58 AM	Sent email	Add Attachment
Jared Petersen	Dec 16, 2013 08:56 AM	Left VM	Add Attachment
Jared Petersen	Dec 16, 2013 08:55 AM	Stopped by with a loaner but she wasn't there. Neither was her macbook. Will send her an email and leave her a voicemail.	Add Attachment
Jared Petersen	Dec 09, 2013 11:37 AM	Talked to Lori. Laptop would just have to be sent in to the Corvallis Mac Store. Gave the user an external mac keyboard for use during finals week. User will give us a call on Monday or Tuesday of next week so that we can get it repaired. She will need a loaner laptop.	Add Attachment
Jared Petersen	Dec 09, 2013 11:14 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Dec 09, 2013 09:59 AM	Computer is in warranty. Will have to check with Lori to see whether or not keyboards are covered under Apple Care.	Add Attachment
Lexie Widmer	Dec 09, 2013 09:00 AM	She came in today, unable to login in to her wou laptop. Her 1 key isn't working, and her WOU password had a 1 in it. Changed her password. She was wondering if the key could be fixed. She took the laptop with her and will wait to hear back from us. Cell: 720-253-7896	Add Attachment