Service Request Ticket - # 52512

Service Request Information

CONTACT Name Ni, Fran   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2013 09:42 AM
Department Deaf Studies and Professional Studies Phone 88038
Location Email nic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20111116[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag CBW5GS1 Description Dell Latitude E6420 Intel Core i7-2760QM, 2.40GHz
Serial No. cbw5gs1 Location loan'd Thewd

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Ultimate Software MS Office Pro Plus 2010 WIN from P0085572; TRANSFERRED from W#20100752 JAN2015--Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 TRANSFERRED to W#20150516 MAY2016 SR60183

Wired NIC D4:BE:D9:39:65:1A


Wireless NIC 8C:70:5A:76:31:40


Bluetooth NIC 9C:B7:0D:EE:E7:E7


TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Jared Petersen Dec 09, 2013 12:05 PM
Status changed from (1) Pending to (5) Completed
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Jared Petersen Dec 09, 2013 12:05 PM
Laven and I found that a lot of the cabling was messed up (monitor 
plugged into the other monitor, ethernet cable not plugged in, etc.). 
Disabled the battery error message in BIOS. Should be fine. Laven 
left her a note as well to let her know what we did.
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Jared Petersen Dec 09, 2013 11:42 AM
Task reassigned to Jared Petersen.
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Lexie Widmer Dec 09, 2013 09:42 AM
When she plugs in her ethernet cord, it doesn't
register the connection.  Her motherboard was
replaced recently.  She's had to rely on the
wireless, but signal in her office is weak.  Her
docking station for the laptop is no longer
working either "power connector is not
recognized".  The dual monitors were working after
the motherboard was replaced.  She has two
monitors plus the laptop.  The second monitor is
no longer connecting.  
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