Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Dec 09, 2013 09:51 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101451 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44VVJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A6:5E:99

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Dec 09, 2013 10:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Dec 09, 2013 10:28 AM	She had two monitors and her secondary monitor was turned off. Whenever she opened a word document, it popped up on the second monitor's screen and she didn't see it. Good to go.	Add Attachment
Jared Petersen	Dec 09, 2013 10:05 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Dec 09, 2013 10:04 AM	Gave her a call. Heading over now.	Add Attachment
Lexie Widmer	Dec 09, 2013 09:51 AM	**This is an email** I am unable to open any word documents on my computer today. This morning >> I was attempting to copy from one document into a new document and that is >> when the problem began. >> >> I tried closing the process (word). I tried re-starting my computer. I >> tried shutting down my computer and bringing it back up again. >> >> Nothing is working. I can open other types of files excel etc. >> >> I am leaving work now because of the campus closure. I should be back on >> Monday. >> >> My computer number: 20101451	Add Attachment