Service Request Ticket - # 52518

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2013 02:06 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090926[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. hvjlql1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software MS Office Pro Plus 2007 license from P0074772, TRANSFERRED to new cpu W#20141155 SR59558 MAR2016: Adobe Captivate 5 WIN from P0076330, Adobve Illustrator CS5 WIN from P0080082

Wired NIC 00:26:B9:8E:57:38

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Dec 09, 2013 02:52 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Dec 09, 2013 02:52 PM 
Ran anti-malware software, did a hardware scan, and removed a 
bunch of add-ons from firefox with Craig. Hopefully that will have 
fixed it.
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Jared Petersen Dec 09, 2013 02:08 PM 
Task reassigned to Jared Petersen.
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Shandelle Plasker Dec 09, 2013 02:06 PM 
For the past couple days this computer has been
randomly freezing then it will restart itself. She
said that every time it has done this that they
had Firefox up. This computer is in the library in
room 117A and can be accessed without anyone there.
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