Service Request Ticket - # 52519

Service Request Information

CONTACT Name Dougherty, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2013 02:26 PM
Department College of Education Phone 88929
Location Email doughertyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070553[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. b19l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003

Wired NIC 00:1A:A0:7B:CB:09

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Dec 09, 2013 03:31 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Dec 09, 2013 03:31 PM 
Same issue detailed in SR# 51761. Downloads from gmail in 
chrome would not work, but firefox did. Firefox will work as a 
temporary solution
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Craig Reno Dec 09, 2013 03:00 PM 
Task reassigned to Craig Reno.
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Shandelle Plasker Dec 09, 2013 02:26 PM 
This issue has been fixed multiple times for her
and still ends up coming back and doing it again.
When she goes to download an email attachment it
says failed virus scan failed. She needs to get
grades in and is only on campus today tell 5PM.
You can contact her by phone.
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