Service Request Ticket - # 52521

Service Request Information

CONTACT Name Armstrong, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2013 03:11 PM
Department Health & Exercise Science Phone 88999
Location Email armstroj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20121218[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. SC1MKV1SFDV30 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:DA:12:56


Wireless NIC 88:1F:A1:1F:75:26


Bluetooth NIC 88:1F:A1:1F:75:27


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public

Entered by Date Memo
Craig Reno Dec 13, 2013 01:44 PM
Status changed from (1) Pending to (5) Completed
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Craig Reno Dec 13, 2013 01:44 PM
Picked up iMac.
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Craig Reno Dec 13, 2013 11:05 AM
emailed asking when we could pick up the imac.
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Craig Reno Dec 12, 2013 01:00 PM
Delivered the macbook. Needs to transfer some files from his old 
imac before we take it away.
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Katie Halvorson Dec 12, 2013 12:33 PM
Task reassigned to Craig Reno.
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Katie Halvorson Dec 12, 2013 12:06 PM
He is around till 2 today to have it dropped off.
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Craig Reno Dec 12, 2013 11:00 AM
Task reassigned to UCS Tech.
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Craig Reno Dec 12, 2013 11:00 AM
Laptop is on my desk in a black case. Ready to be delivered 
whenever he is available.
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Craig Reno Dec 12, 2013 08:06 AM
Left vm
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Craig Reno Dec 12, 2013 08:04 AM
Ready to deliver
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Craig Reno Dec 11, 2013 02:21 PM
Task reassigned to Craig Reno.
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Tricia Flaherty Dec 11, 2013 01:31 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Dec 11, 2013 01:31 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Dec 11, 2013 12:14 PM
****This is an email****
 can schedule to be.  I will be on campus December
12th from 9-2.  I have a final, though from 10-12.
 If this doesn't work.  I can arrange to be on
campus when need.  How long will you need me there?

Thanks!  Jeff


On Wed, Dec 11, 2013 at 12:00 PM, Tricia Flaherty
 wrote:
- hide quoted text -

    Jeff,

    I have been asked to find out if you would be
around during the next two weeks(Dec 12th -20th)
for setup of your replacement station or if
waiting until after the start of winter term would
be a better time for you for the replacement to be
done.  I don't usually get involved in scheduling
the replacements but with techs on different
vacation schedules over the next few weeks I am
trying to find out your preference and need so we
can do our best to accommodate those needs as well
as schedules of you and our team. 

    Tricia Flaherty
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Sarah Pettigrew Dec 09, 2013 03:11 PM
NEW EQUIP SETUP: (GFA) A MacBook Pro need to be setup and delivered to Jeff 
Armstrong in NPE 203. The WOU # of the new MacBook is 20121218[Edit Inv] and the WOU 
# of the old computer is 20091475[Edit Inv]. The equipment is on the shelves across from 
the restroom in ITC 009. 
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