Service Request Ticket - # 52524

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2013 01:47 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130286[Edit Inv] (opens in a new window) Bldg/Room HL 1st Floor
Service Tag Description Wyse P25 zero client 32MB FLASH/512MB #909569-01L
Serial No. 9F2DM605982 Location HL REF Station #06

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0091580, Microsoft VDA subscription from P0091580, VMWare View 5 Premier from P0091580

Wired NIC 00:80:64:B3:21:06

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Dec 11, 2013 08:53 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Dec 11, 2013 08:53 AM 
The power brink output was loose.  Reconnected 
and it works fine
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Adam Fyffe Dec 11, 2013 08:34 AM 
Task reassigned to Adam Fyffe.
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Jared Petersen Dec 10, 2013 02:27 PM 
Went over with Laven. The thin client itself is fine. The issue is likely 
caused by either a broken power brick or a dead electricity outlet. 
We were unable to check either, since the area was full of students. 
Will have to check back another time.
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Shandelle Plasker Dec 10, 2013 01:47 PM 
****This is an email****
 A student was working on machine 20130286[Edit Inv] in the
library when it
stopped working.  I tried making sure all of the
connections were
tight but it did not come back on.  Is it possible
to virtually
re-start this machine or send someone to look at it.
When I push the power button it does not light up.

Thank you!
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