Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Dec 11, 2013 10:22 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130057 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL136076	Location	PDR
	Model	ColorQube 8870	Hostname	wuclab2.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.26 Metered Code: 0606	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:DB

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Jared Petersen	Dec 13, 2013 02:05 PM	Task reassigned to Self Resolved.	Add Attachment
Jared Petersen	Dec 13, 2013 02:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Dec 13, 2013 02:05 PM	Checked it out. Was working fine, no jams.	Add Attachment
Nicole Crane	Dec 13, 2013 12:42 PM	Task reassigned to UCS Tech.	Add Attachment
Nicole Crane	Dec 13, 2013 12:42 PM	Diana Molina is a student on campus that just was in the lab and noticed the printer, that is why she is not in service request. Don Boderman is in the system but since the request is already created I cant change it to him being the primary contact.	Add Attachment
Lori Burgeson	Dec 11, 2013 10:36 AM	Task reassigned to Nicole Crane.	Add Attachment
Lori Burgeson	Dec 11, 2013 10:36 AM	Nicole, can you please add this person to service request and assign the task back to UCS Tech. Thanks!	Add Attachment
Lexie Widmer	Dec 11, 2013 10:25 AM	Additional contact, Don Boderman 88656 Info desk 88261.	Add Attachment
Lexie Widmer	Dec 11, 2013 10:22 AM	Diana Molina, 503-560-4992 Lab-WUC printer, 20130057. There is a visible paper jam in this printer.	Add Attachment