Good to go.

Dropped off monitor and converter. Sent email to let contact know. 
Will close out SR once the contact uses it for a few days.

Called up AppleCare. They're sending out a Magsafe 2 to 1 
converter today and it should get here by tomorrow. If that doesn't 
work, we can have them send out a tech.

Sent off email yesterday to see if we can pick it up earlier. Just left 
VM as well.

Issue is with the cable. She won't be using the monitor during 
spring break, so we should grab it then and have the apple people 
look at it.

Craig:

Can you stop by today or tomorrow to check out the magsafe 
to magsafe 2 converter for the contact's display? I'm 
pretty sure the pins are bent. The main thing to focus on 
is the middle detection pin. If that thing is screwed up, 
the converter won't know that it's anything is plugged into 
it. If you can figure out what's wrong, you need to bring 
it back to the office so that we can call Apple up to get a 
replacement.

Available from 330-5 today, Wed 2-4, and Thurs 12-130.

Office hours should be from 10:00 - 12:00 next wednesday

Rescheduled for Thursday, 10:00 - 11:45.

****This is an email****
Hey Natalie,

I just wanted to touch base with you again on the issues getting 
power from your cinema display with the magsafe to magsafe 2 
converter. I'm available at the following times to come over and 
take a look at it with you:

This week:
Thursday     9:30 - 12:30
Friday     11:00 - 5:00

Next week:
Tuesday     9:30 - 12:30
Wednesday     8:00 - 12:00
Thursday     9:30 - 12:30
Friday     11:00 - 5:00

We can decide then if we want to have an Apple representative 
come out and see what they can do from there. The magsafe 2 
converter should be covered under the warranty since it comes 
with the display.

Thank you,

Jared Petersen

Status changed from (2) Scheduled to (1) Pending

Apple replaced the display assembly and logic 
board.  They tested the laptop after repair.  
Laptop is on your desk, Jared.

Going to swap out the loaner with her normal computer tomorrow 
morning. She will not be there, so I will have to have someone let 
me in from the office.

Computer is ready for pickup from Mac store.  Will 
be going this afternoon to get it.

****This is an email****Jared:

Thanks for the update. I would like to suggest that my display and the adapter to connect the display to 
the laptop also be taken into Apple Care. The problems most frequently occur when all the devices are in 
use, so perhaps that would help them identify the issue.

I'd also like to request an additional display and the ability to connect it to the loaner laptop. At least that 
way I have something somewhat similar to use while the other devices are in the shop.

As for the printers, there is a printer in my office and the HPE/PE copy machine. I'm not sure of the names. 
There are 3 public printers available (one is only for the Athletics department, and it's located on the 
second floor in the hallways, another is in NPE 115 and it's a smaller printer connected to an admin. 
assistant's computer, and the large copy machine located in the copier room in NPE 115---this is the one I 
need connected to). At minimum, I need the ability to print in my office, on my personal printer so I can 
make copies downstairs. It's not connected via USB--they're all networked.

(TO CONTINUE ON NEXT)

She called back and said she will be out of her
office for the rest of the day but was hoping that
someone could address the issues today while she
was gone.

Left VM and called her multiple times.  Was unable
to get a hold of her.

****This is an email****




Hello:


I was recently given a loaner laptop to 
temporarily replace my brand new MacBook Pro that 
is in the shop. It's my understanding that the 
repairs could take awhile, but I've not been given 
any kind of update as to 

I am a bit frustrated that nothing was set up on 
the loaner laptop, besides allowing me to log in, 
and that it was essentially just dropped off. 

I can't print to my office printer. I can't even 
map to a printer because I wasn't granted local 
administrator privileges. This also means I can't 
install things like Dropbox, or even give 
permissions for updates for Firefox. I don't have 
any of my drives mapped. I am in the middle of a 
research project that requires the use of Atlas.ti 
software and Parallels (both of which were 
installed on my computer and are not installed on 
this one).

I apologize if I was supposed to specify that all 
of this be completed before the loaner laptop was 
delivered, but I was under the assumption that the 
bare minimum, like being able to print, local 
admin privileges, and mapping drives would have 
been done.

Service has always been friendly and prompt, and I 
do appreciate that, but at bare minimum I would 
really appreciate an update as to how long I can 
expect to be without my computer (ballpark time 
told to you by the Apple folks) and the ability to 
print, have local admin privileges, and the 
mapping of my drives. 

I would appreciate it if someone would stop by and 
address the above issues tomorrow morning between 
8am and noon.

Thank you.
Natalie DeWitt

She would like to know if she can make the monitor
work.  She needs a newer loaner to make this work
she thinks.  Anything will work as long as the
monitor can be used with the loaner.

****This is an outgoing email****
Natalie,

My coworker definitely had fun using your display for a week or 
so as part of the testing. He really didn't want to return it.

Based on what you've said and the discussion page you sent me 
(THANK YOU), your laptop may have an issue with the graphics 
chipset and/or the motherboard. I think we'll have to send it in 
for repair. I'll have to talk to my boss to see what she thinks. If 
we are going to get it sent out, I probably won't be able to come 
by until tomorrow or Friday to pick it up/take a look at it. We will 
definitely give you a loaner to use while it's with Apple.

Does the power portion of the mac display not work at all, or do 
you only have issues with it intermittently?


Thanks,

Jared

****This is an outgoing email****
Hey Natalie,

I just wanted to follow up with you on the issues you've had 
connecting your mac to your thunderbolt external display. We 
tested it over the break with multiple computers and didn't have 
any problems with it.

Have you had any problems with it after returning from vacation?

The only thing that I can think of is that the thunderbolt port is a 
little wonky on your laptop. But since the issue is so intermittent, 
I think that the Apple Store would have trouble reproducing the 
problem as well, which makes it difficult for us to convince them 
to replace parts.


Thanks,

Jared Petersen
UCS Student Computer Technician

Had Craig set it up as his main monitor with his work macbook pro 
the week before christmas (2 weeks ago). No issues so far.

Task reassigned to Jared Petersen.

****This is an email****
If someone could come by and try to troubleshoot,
it would be greatly appreciated. It's been an
issue since I got the machine in September and I
am starting to fear it's a hardware issue.

I will be in my office today until 4:30pm, and
from 12-3 on Thursday (weather permitting, of
course). I can also be available on Friday
(weather permitting) from 11-11-45 and 2-4pm.

I can also have our administrative assistant for
the department let someone into my office to work
on the machine when I'm not present.

Thanks.