Service Request Ticket - # 52543

Service Request Information

CONTACT Name Enright, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2013 10:42 AM
Department The Research Institute Phone 89214
Location Email enrighte@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130040[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F57P7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Design&Web Prem CS6 WIN from P0091622; TRANSFERRED TO ROXANNA MARVIN SEPT2071 [Adobe CC201* Named user from UCS order #8625 ]

Wired NIC B8:CA:3A:A2:E3:F8

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Dec 16, 2013 03:12 PM 
Task reassigned to Craig Reno.
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Craig Reno Dec 16, 2013 03:12 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Dec 16, 2013 03:12 PM 
Acrobat wouldnt open

Ran Acrofix. Solved the issue
http://helpx.adobe.com/creative-suite/kb/acrobat-failed-
launch-30-days.html
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Jennifer McCarroll Dec 13, 2013 10:49 AM 
Will not convert files to microsoft office
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Jennifer McCarroll Dec 13, 2013 10:42 AM 
Available 12/13 all day except 12-1, and monday
12/16 anytime after 1
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