Service Request Ticket - # 52547

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 16, 2013 10:41 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110097[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34JLZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, TRANSFER to W#201300224 Camtasia 7.1 from ODS Grant bundle, Dragon Naturally Spring Prem Ed. v12 from P0092529

Wired NIC 78:2B:CB:B3:9E:C3

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Dec 18, 2013 02:51 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Dec 18, 2013 02:51 PM 
Check the computer at HL123 it actually had a
problem logging into it. With series of
troubleshooting done like virus scan,windows
update the system started working fine.
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Craig Reno Dec 16, 2013 02:18 PM 
Task reassigned to Dyl Karbia.
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Craig Reno Dec 16, 2013 02:05 PM 
Task reassigned to Craig Reno.
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Jennifer McCarroll Dec 16, 2013 10:41 AM 
****This is an email****
Hi,

The PC in our Digital Production Room, HL 123,
won't log in.  I and one other person tried it; it
just spins and spins.  Since this system has
specialized software on it, it's a bit more
critical than some of the others.

WOU # 20110097[Edit Inv]

Thanks,
Scott
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