Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Dec 16, 2013 11:21 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080929 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x Printer #CB516A#ABA
	Serial No.	SCNDY260161	Location	PDR
	Model	CB516A	Hostname
	Notes	duplexing, 2nd 500 sheet tray original printer	Ink/Toner Refill
	Wired NIC	00:21:5A:8E:2E:A9

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	soukupm@wou.edu	88568

Entered by	Date	Memo
Mike Soukup			Email Public
Entered by	Date	Memo
Mike Soukup	Dec 17, 2013 12:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Soukup	Dec 17, 2013 12:25 PM	The print queue needed to be resumed on bannerprint.wou.edu.	Add Attachment
Megan Thibeault	Dec 16, 2013 02:26 PM	Task reassigned to Mike Soukup.	Add Attachment
Jennifer McCarroll	Dec 16, 2013 11:21 AM	**This is an email** Hello: Maximus' barcode is 20080929. Debbie On Mon, Dec 16, 2013 at 11:15 AM, UCS ServiceRequest wrote: What is the WOU barcode on the printer? On Mon, Dec 16, 2013 at 11:10 AM, Debbie Diehm wrote: Hello: RE: Printing to Maximus (on Krusty) All is well, except in Banner to print a report to Maximus -- named WOU_MAXIMUS for Banner purposes -- nothing happens. If we asked for a report from the GJAPCTL submission controls that is from SIS or FIS, nothing happens. Nothing happens for me and the same is true for our student employees. Is this something that you all can help with? It is an inconvenience at this time. It will become a problem for our office right after the new year. Thank you for your assistance.	Add Attachment