Service Request Ticket

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Service Request Information

CONTACT	Name	Stanavige, Kjerstin	Date	Dec 16, 2013 04:28 PM
	Department	The Research Institute	Phone	88474
	Location		Email	stanavigek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121148 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	6VTJKX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	6VTJKX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090519 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:1A:35:EC
	Wireless NIC	BE:85:56:BC:29:DA
	Bluetooth NIC	24:FD:52:2E:DB:0F

TECHS	Submitted by	Adam Fyffe	Contact	afyffe07@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Katie Halvorson	Dec 31, 2013 04:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Dec 31, 2013 04:17 PM	Kjerstin picked it up this morning.	Add Attachment
Jared Petersen	Dec 30, 2013 02:54 PM	Kjerstin called to say that she would pick it up at 9:00 AM. Left at SRD.	Add Attachment
Jared Petersen	Dec 30, 2013 02:48 PM	Left VM	Add Attachment
Jared Petersen	Dec 30, 2013 02:47 PM	Good to go.	Add Attachment
Jared Petersen	Dec 30, 2013 01:54 PM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Dec 30, 2013 01:54 PM	Hard drive arrived and was installed by Lori. Lori also imaged and bound it. Finishing off the last touches (updates, sophos, etc.) and will then deliver.	Add Attachment
Lori Burgeson	Dec 30, 2013 10:09 AM	Megan warrantied a hard drive	Add Attachment
Craig Reno	Dec 19, 2013 04:59 PM	**This is an email** That's all right. I figured it might take a while, and we're managing to find other computers to use in the meantime. I appreciate the update! Thanks for keeping me posted.	Add Attachment
Craig Reno	Dec 19, 2013 03:35 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Dec 19, 2013 03:35 PM	Emailed explaining the issue we are having.	Add Attachment
Katie Halvorson	Dec 18, 2013 10:03 AM	**This is an email** Hi, I brought a laptop in on Monday that had stopped working. I didn't think to get the laptop's number before I left, but it's used by the Teaching Research Institute and is dark blue. I want to say it's a Dell, though not 100% sure on that. I left it with a man at the front desk, who said he'd look it over. Is is possible to get an update on that laptop? I'm trying to figure out if we'll need to find an alternate machine for an online meeting next week. Thank you for any help you may be able to provide!	Add Attachment
Craig Reno	Dec 17, 2013 08:25 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Dec 17, 2013 08:05 AM	Imaging now	Add Attachment
Adam Fyffe	Dec 16, 2013 04:28 PM	This laptop needs to be imaged, its on my desk.	Add Attachment