Service Request Ticket - # 52554

Service Request Information

CONTACT Name Trousdale, Alaric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 17, 2013 02:23 PM
Department International Education & Development Phone 88493
Location Email trousdaa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121230[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2PYDNML Location STORAGE

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D6:5A:8F


Wireless NIC EC:35:86:47:DE:D6


Bluetooth NIC EC:35:86:47:DE:D7

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Craig Reno Dec 19, 2013 08:40 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Dec 19, 2013 08:40 AM 
Picked up stuff they didnt want.
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Dyl Karbia Dec 18, 2013 04:43 PM 
Deliver the IMAC computer to APSC 501. I spoke
with Alaric about returning the current system he
had. He said he would like the current system unit
and one of the monitor stay in their office to be
use by another employee. He said the  extra
monitor can be pick up by any tech tomorrow.
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Katie Halvorson Dec 18, 2013 03:58 PM 
He is around till 5 today and would like it this
afternoon if possible.
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Dyl Karbia Dec 18, 2013 10:14 AM 
Left VM
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Adam Fyffe Dec 18, 2013 09:44 AM 
Task reassigned to Dyl Karbia.
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Lori Burgeson Dec 18, 2013 07:49 AM 
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew Dec 17, 2013 04:58 PM 
Task reassigned to UCS Tech.
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Sarah Pettigrew Dec 17, 2013 02:23 PM 
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to Alaric 
Trousdale in APSC 501 (He currently may be using HSS 203, but will be 
moving to APSC 501).

He also has a loaner Mac desktop that will need to be returned.

The WOU # for the new iMac is 20121230[Edit Inv]. The WOU # of the old computer 
is 20090300[Edit Inv] and the old monitor is 20090324[Edit Inv], but he will be keeping the 
old monitor for a dual monitor setup (there is an additional cable for this 
with the equipment).
The equipment is on the lower shelf across from the GFA shelf in the 
hallway.
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