Service Request Ticket - # 52563

Service Request Information

CONTACT Name Trousdale, Alaric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2013 11:50 AM
Department International Education & Development Phone 88493
Location Email trousdaa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20031332[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 2300
Serial No. CNBG19581 Location PDR 2023 Giveaway

Model 2300 Hostname
Notes Ink/Toner Refill
TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Dec 19, 2013 02:24 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Dec 19, 2013 02:24 PM 
Hooked up the computer via USB and set it up in the printer 
settings. Cord is too short for where he wants to have the printer, 
so I let him know that he would have to talk to Tricia and put in a 
special order for a longer one. Said that he would do so.
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Jared Petersen Dec 19, 2013 02:01 PM 
Task reassigned to Jared Petersen.
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Lori Burgeson Dec 19, 2013 12:41 PM 
Priority changed from (3) Priority to (2) High Priority.
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Shandelle Plasker Dec 19, 2013 11:50 AM 
He had a new mac installed by us the other day. He
cannot hook his printer up to his new mac sense
his printer is an older 20-10. He wants to know if
there is a USB cord that can fix this issue so he
can print from his computer.He would also like
someone to come look at his monitors. it looks
normal on his PC monitor but when he switches to
his mac monitor it does not fit the screen well.

Printer WOU#20031332[Edit Inv]
Computer WOU#20121230[Edit Inv]

You can contact him bu email or phone at anytime.
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