Service Request Ticket - # 52569

Service Request Ticket - # 52569

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Service Request Information

CONTACT	Name	Saffell, Tamie	Date	Dec 20, 2013 09:18 AM
	Department	Student Success & Advising Office	Phone	88057
	Location		Email	saffellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090556 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71KPFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:6F:73

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Dec 30, 2013 10:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Dec 30, 2013 10:28 AM	Couldn't connect to mash using the name we gave it on the 20th. Changing the name and rebinding it, then moving it in active directory got it to work properly again.	Add Attachment
Jared Petersen	Dec 30, 2013 09:49 AM	Task reassigned to Craig Reno.	Add Attachment
Lori Burgeson	Dec 30, 2013 09:39 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Dec 30, 2013 09:30 AM	She would like someone over by 10 because the spare computer they are using will be taken and they will be without a working computer.	Add Attachment
Katie Halvorson	Dec 30, 2013 08:08 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Dec 30, 2013 08:08 AM	He keeps getting the error "the security database on the server does not have a computer account for this work station". It keeps coming up with different users who try logging on. He has tried restarting the computer as well. He also disconnected the cable. It keeps cycling back to log on screen and then never goes anywhere.	Add Attachment
Craig Reno	Dec 20, 2013 11:14 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Dec 20, 2013 11:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Dec 20, 2013 11:14 AM	Needed to unbind and rebind computer to domain. Didn't work the first time, renamed it and moved it in active directory.	Add Attachment
Katie Halvorson	Dec 20, 2013 09:19 AM	There is no error when someone else logs onto the same computer.	Add Attachment
Katie Halvorson	Dec 20, 2013 09:18 AM	In the front area, there is a student worker named Mackenzie who gets an error when she logs on the computer. It says no access for student log in. She needs to get to her I: drive that also isn't showing up anymore on her drives. The student is in till 1230 today. Mackenzie front desk number 88428	Add Attachment