Service Request Ticket - # 52571

Service Request Information

CONTACT Name East, Aaron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 20, 2013 02:45 PM
Department The Research Institute Phone 8-8792
Location Email easta@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080410[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 6M, VT 1333MHz FSB
Serial No. 4P87JH1 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003, Roxio Creator Dell Ed. and Cyberlink Power DVD v8 bundled with computer

Wired NIC 00:21:70:33:C2:43

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Jan 02, 2014 08:36 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Jan 02, 2014 08:36 AM 
Needed to copy the contents of the assists folder in documents and 
settings over to the new computer to transfer the existing database. 
Delivered computer and had Mark make sure everything was 
working correctly.
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Craig Reno Dec 30, 2013 01:06 PM 
Computer is ready to go, Mark won't be in the office until Thursday.
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Craig Reno Dec 30, 2013 10:32 AM 
Imaging now, need to put on the Vineland software on it and 
transfer the existing database to new computer.
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Katie Halvorson Dec 30, 2013 08:44 AM 
He is around anytime this morning--he will be
around till 12.  Mark is also around if he steps out.
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Craig Reno Dec 30, 2013 08:35 AM 
Left VM
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Craig Reno Dec 20, 2013 02:54 PM 
Task reassigned to Craig Reno.
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Alyssa Little Dec 20, 2013 02:45 PM 
Hi all,

I have two requests, the first one is to replace a
2008 computer with a 2010 computer that we have
and return the 2008 to UCS.  They are as follows:

Name 	Room# 	Item 	Brand/Description 	WOU ID#
Schalock, Mark 	218 	Computer 	Dell Core2 
20080410[Edit Inv] (Replace)

Samples, Bernie 	240 	Computer 	Dell OptiPlex
990 	20101295[Edit Inv]
(located in Todd 240)

Mark has files/programs from the 2008 that need to
be loaded on the 2010.  So if you could coordinate
with him when he is in his office that would be
very much appreciated.  He is available the
morning of 12/30 and Jan 2/3.
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