Service Request Ticket - # 52589

Service Request Information

CONTACT Name Bahari-Kashani, Hamid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2014 12:28 PM
Department Business/Economics Division Phone 88354
Location Email baharih@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121265[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18DNHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:4E:A3

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Aug 07, 2014 11:04 AM 
Status changed from (1) Pending to (5) Completed
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Nick Moore Aug 07, 2014 08:42 AM 
updated inventory for the old pc and monitor
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Nick Moore Aug 07, 2014 08:21 AM 
****This is an outgoing email****
Hi Hamid,

We were just following up with you regarding a service request that 
we have for you.  (#52589)

Description: NEW EQUIP SETUP: (GFA) A Dell computer and monitor 
need to be setup and delivered to WH 113.

We were wondering if this computer and monitor were set up for 
you or if we can still be of assistance with this.  If so, just let us 
know, we'll be happy to help.

Thanks,
Nick Moore
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Public
Nick Moore Aug 07, 2014 08:18 AM 
Task reassigned to Nick Moore.
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Katie Halvorson Aug 06, 2014 05:00 PM 
Task reassigned to UCS Tech.
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Dale Goodell Jan 10, 2014 01:07 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Jan 10, 2014 01:07 PM 
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew Jan 02, 2014 12:29 PM 
the equipment is located across from the restroom in ITC 009.
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Sarah Pettigrew Jan 02, 2014 12:28 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Hamid Bahari-Kashani in WH 113. The 
WOU # of the new computer is 20121265[Edit Inv] and the new monitor is 
20121287[Edit Inv]. The WOU # of the old computer is 20070942[Edit Inv] and the 
old monitor is 20071315[Edit Inv]. The equipment is
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