Service Request Ticket - # 52591

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2014 01:25 PM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130435[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DNM Printer (with PagePack)
Serial No. XFL140431E Location PDR 2023 Giveaway

Model ColorQube 8870 Hostname ctl-printer.wou.edu / ctl-printer
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord PAGEPACK PRINTER(non- student) IP: 140.211.118.16 Metered Pin: 5161 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:30:CD:6A

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 08, 2014 08:52 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 08, 2014 08:52 AM 
Printer has been delivered.  Cant pick up loaner 
until elevator has been fixed.
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Lori Burgeson Jan 08, 2014 07:46 AM 
Xerox tech was out yesterday.  Needed to push a 
snip-it in order to make the machine recognize 
metered ink as it would not let us input the 
metered code.  Printer will be deployed today and 
loaner will be brought back to us.
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Lori Burgeson Jan 07, 2014 07:29 AM 
Printer still will not take yellow ink that shipped 
with printer.  A Xerox technician should be out 
today to fix the printer.  Everything is already set 
up, so after it is fixed, we can deploy the printer.
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Lori Burgeson Jan 06, 2014 07:56 AM 
CTL-Printer is what they want it named.  Paul is 
getting me an ip address.
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Lori Burgeson Jan 03, 2014 10:21 AM 
****This is an email****
Hi Jennifer,

We have a new Xerox printer that is going to be 
placed in ITC 204.  It will take me a few days to 
a week to get everything set up on my end, but I 
wanted to find out from you what you would like 
the printer host name to be.  Please let me know 
and I will get that going for you.

I will update you when I am ready to deliver the 
printer.

Thanks,
Lori
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Lori Burgeson Jan 03, 2014 10:18 AM 
Machine will not accept yellow ink.  Contacted Karl 
for the code needed to activate metered ink.  He is 
working on it and I will set up the machine as soon 
as I have that code.
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Tricia Flaherty Jan 03, 2014 10:15 AM 
Task reassigned to Lori Burgeson.
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Tricia Flaherty Jan 03, 2014 10:15 AM 
Contact changed from Tricia Flaherty to Jennifer Keen.
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Tricia Flaherty Jan 03, 2014 10:15 AM 
This printer is for DEP/CTL group for new location
in ITC204/205 it is a PAGEPACK Printer[ink and
supplies come from supply cabinet] and Joanie will
be sending a monthly bill based off usage each
month to cover that Contract.  It is however not a
Student Tech Printer so they will need to provide
their own paper. I have put in Jennifer Keen as a
general point of contact for the Office but Brian
Sly Haley or Dan Clark may also be able to serve
as contacts for this setup
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Sarah Pettigrew Jan 02, 2014 01:25 PM 
NEW EQUIP SETUP: A Xerox printer needs to be setup and delivered 
to ITC 204/205. The WOU # is 20130435[Edit Inv]. The printer is on the 
counter in ITC 008.
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