Service Request Ticket - # 52592

Service Request Ticket - # 52592

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Service Request Information

CONTACT	Name	Pagel, Lori	Date	Jan 02, 2014 01:26 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060477 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D520 Dual Core, 4M L2 Cache,667Mhz
	Serial No.	H22ZCC1	Location	PDR
	CPU	Intel Core 2 Duo T7200(4MB,2GHZ667MHz)
	OS	Unknown	Software	MS Office Pro 2007 from P0060107 to be installed as Office Pro 2003, installed Office Pro Plus 2007 on 3/2/10
	Wired NIC	00:15:C5:C6:2C:C9
	Wireless NIC	00:19:D2:00:F6:8E

TECHS	Submitted by	Meagan Ronningen	Contact	mronningen12@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jan 03, 2014 08:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jan 03, 2014 08:52 AM	Finished setting up the laptop, returned to checkout desk.	Add Attachment
Craig Reno	Jan 03, 2014 08:35 AM	Got a response from Lori, laptop should not need anything special on it. Went ahead an put a new XP image on it.	Add Attachment
Craig Reno	Jan 02, 2014 02:06 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Jan 02, 2014 02:05 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Jan 02, 2014 02:05 PM	Took a look at the laptop. All of the admin account info I know will not let me log in to MASH, or locally. The laptop also has a local account associated with it, and that is unable to log in as well. Since I am not able to log in by any means, I think I may need to reimage the laptop. I sent an email to Lori Pagel asking if we should proceed with this, and if there are any programs that need to be put on after it is reimaged.	Add Attachment
Jared Petersen	Jan 02, 2014 02:04 PM	Task reassigned to Craig Reno.	Add Attachment
Meagan Ronningen	Jan 02, 2014 01:31 PM	Task reassigned to UCS Tech.	Add Attachment
Meagan Ronningen	Jan 02, 2014 01:31 PM	Error when logging on to MASH was "unable to log on because net log on service is not running on this machine"	Add Attachment
Jared Petersen	Jan 02, 2014 01:31 PM	Task reassigned to Craig Reno.	Add Attachment
Meagan Ronningen	Jan 02, 2014 01:26 PM	Can't log on to any servers. System cannot log on because domain is not available. MASH unable to log on because net log on service not running on this machine. Multiple users have tried logging in. Computer is a library check out computer.	Add Attachment