Service Request Ticket - # 52595

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2014 09:25 AM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100687[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DT color Printer
Serial No. XFN025004 Location PDR

Model 8570/DT Hostname spandex.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP:140.211.78.64 Ink/Toner Refill

Wired NIC 00:00:AA:D0:36:E9

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 03, 2014 03:25 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Megan Thibeault Jan 03, 2014 03:25 PM 
reseeded the print head connections and then the
error was gone. Returned the printer back to HWC
 Add Attachment
Lori Burgeson Jan 03, 2014 09:44 AM 
Task reassigned to Megan Eichler.
 Add Attachment
Lori Burgeson Jan 03, 2014 09:44 AM 
Megan tried calling Rip, but he must be away.  I 
called the front desk and the worker there is 
going to shut down the printer for us.  We will 
stop by in half an hour to grab the printer to 
start working on the issue.
 Add Attachment
Megan Thibeault Jan 03, 2014 09:35 AM 
error code=Cyan obstructed, reservoir not filled
 Add Attachment
Katie Halvorson Jan 03, 2014 09:25 AM 
****This is an email****
HW-Spandex on krusty

Model:Xerox ColorQube 8570N/8570DN/8570DT/8570DX
 Add Attachment
Katie Halvorson Jan 03, 2014 09:25 AM 
****This is an email****
We have a Cannon printer (20100687) that has a
printer error message 93,984.00:3304.  Could
someone stop by and see if they can fix it.  Thank
you.

PS - we did restart it and it was fine, then when
we went to print it goes to the error message. 
Also, it shows up as Off Line.

-- 
Rip Horsey
 Add Attachment