Service Request Ticket - # 52596

Service Request Information

CONTACT Name Reed, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2014 10:09 AM
Department Athletics Phone 88420
Location Email reedc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20111084[Edit Inv] (opens in a new window) Bldg/Room NPE 213
Service Tag 4QLWFS1 Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 4qlwfs1 Location was Monica Barnhart but can't locate was 213

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC D4:BE:D9:37:B9:C3


Wireless NIC 8C:70:5A:6D:29:20


Bluetooth NIC 9C:B7:0D:EE:6D:5D

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 06, 2014 01:39 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 06, 2014 01:39 PM 
Hard drive was replaced.  Lexie reimaged the machine 
and is returning it to Athletics.  They should have 
the charger as it was not brought to us.
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Lori Burgeson Jan 06, 2014 10:18 AM 
Still waiting for hard drive to come.  Hope to 
receive it today.
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Lori Burgeson Jan 03, 2014 02:48 PM 
Any files that we were able to recover were given 
back to Chris.  Warrantying hard drive.
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Lori Burgeson Jan 03, 2014 10:17 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 03, 2014 10:17 AM 
Trying to recover files right now under his profile.  
Will let him know soon whether anything can be 
recovered or not.  Will replace any parts that need 
to be replaced and return the laptop to Athletics.
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Katie Halvorson Jan 03, 2014 10:09 AM 
Whenever he tries to start up the computer it
gives a message that says windows has encountered
a problem because faulty hardware such as hard
drive or CD. He hasn't had anything plugged into
it and can't get past the message.  He tries
restarting but it always has the same error.  He
was working on it and it shut down with this error
and gets it every time he logs on now.

503-779-6662
Goes by CHRIS

He leaves WOU on Monday but has files on there he
needs before he turns it in.
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