Service Request Ticket - # 52602

Service Request Information

CONTACT Name Kerekes, Earlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2014 02:02 PM
Department Disability Access Services Phone 88591
Location Email kerekese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101093[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 589P1Q1 Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. 589P1Q1 Location PDR 2023 Giveaway

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0080246, JAWS Professional v12 w/ remote access from P0080288, Dragon Nat.SpkingPro 11 from P0080293, ZoomText v9.1 MAG/RDR from P0080238 UPGRADED 12/2013 to v10.x from VISA2013003837

Wired NIC 5C:26:0A:56:09:14


Wireless NIC 18:3D:A2:51:70:B4


Bluetooth NIC 68:A3:C4:47:11:C6

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Jan 03, 2014 05:00 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jared Petersen Jan 03, 2014 05:00 PM 
Craig returned it. Good to go.
 Add Attachment
Jared Petersen Jan 03, 2014 04:57 PM 
Returned the APSC one. Craig is currently returning the library one.
 Add Attachment
Jared Petersen Jan 03, 2014 04:51 PM 
Finished installing the software on both computers.
 Add Attachment
Jared Petersen Jan 03, 2014 04:07 PM 
Got other laptop. Turned signed invoice in.
 Add Attachment
Jared Petersen Jan 03, 2014 03:50 PM 
Got invoice signed by Earlee. Picked up the laptop from APSC and 
will head over to library to get the other.
Add Attachment
Jared Petersen Jan 03, 2014 03:22 PM 
Task reassigned to Jared Petersen.
 Add Attachment
Tricia Flaherty Jan 03, 2014 02:02 PM 
This is for two different laptops for Disability
Services Office, There is two sets of manuals that
need to go to Disability Services Office in boxes
on shelf by restroom with invoice 
#1 is W#20101093[Edit Inv] in APCS405
#2 is W#20101094[Edit Inv] house for checkout in Library
Installer can be found at:
T:\ZoomText\ZoomTextv10.x
 Add Attachment