Service Request Ticket - # 52603

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2014 02:29 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB907016E Location PDR

Model P3600/DN Hostname ed-gondor.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER MAINT: Phaser3600 Fuser unit from VISA2013003841 JAN2014 SR52603; Maint Kit from VISA2015004810 OCT2015 SR58333 IP: 140.211.118.29 Ink/Toner Refill std blk:106R01370, High blk: 106R01371
TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 13, 2014 01:40 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 13, 2014 01:40 PM 
replaced fuser- printer was printing just fine
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Lori Burgeson Jan 13, 2014 12:07 PM 
Main printer in ED 202 (ED-Gondor) is down. "no 
paper in try 
one, but their is paper."
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Megan Thibeault Jan 03, 2014 02:33 PM 
PR#7431
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Shandelle Plasker Jan 03, 2014 02:29 PM 
Fuser is over heating causing the paper to heat up
so much that its painful to grab.
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