Service Request Ticket

Service Request Information

CONTACT	Name	Menear, Carla	Date	Jan 06, 2014 09:24 AM
	Department	Creative Arts	Phone	88275
	Location		Email	menearc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080694 (opens in a new window)	Bldg/Room	SH 103
	Service Tag		Description	HP LaserJet P4515x Laser Printer #CB516A#ABA
	Serial No.	JPDF217246	Location	Carla Menear, music
	Model	CB516A	Hostname	fs-forks-rivers / forks-rivers.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, Maint kit from P0082991 Dec2011, HP LJP4015 Maint Kit #CB388A-PRM-B P0096191 DEC2014 SR55444 IP: 140.211.64.74	Ink/Toner Refill
	Wired NIC	00:1F:29:20:05:47

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	soukupm@wou.edu	88568

Entered by	Date	Memo
Mike Soukup			Email Public
Entered by	Date	Memo
Mike Soukup	Jan 06, 2014 12:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Soukup	Jan 06, 2014 12:43 PM	Needed to add her printer wou_depmod to Banner.	Add Attachment
Adam Fyffe	Jan 06, 2014 09:56 AM	Task reassigned to Mike Soukup.	Add Attachment
Adam Fyffe	Jan 06, 2014 09:56 AM	I'm not sure where to go from here and thought maybe you would know.	Add Attachment
Adam Fyffe	Jan 06, 2014 09:55 AM	When she tries to print her reports in banner nothing happens and she gets an error I cant find details on the error This started happening after she moved Her print key works on other applications GP Update was performed Printer is connect and tested to be working	Add Attachment
Adam Fyffe	Jan 06, 2014 09:53 AM	Attached is the errors she is getting	Add Attachment
Adam Fyffe	Jan 06, 2014 09:31 AM	Task reassigned to Adam Fyffe.	Add Attachment photo.JPG
Lori Burgeson	Jan 06, 2014 09:25 AM	She restarted her print spooler. It worked at first, but she is having trouble printing again.	Add Attachment
Nicole Crane	Jan 06, 2014 09:24 AM	Cannot print from Banner on her computer. Lori had me walk her through a restart, but it is now giving her an error message. "error in menearc_FFRSLST_374699.shl" The printer is: DEP MOD	Add Attachment