Service Request Ticket - # 52629

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2014 02:17 PM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130462[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLW0X4F9VM Location Hannah Warner

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from P0092900 [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Kent St. Clair) FEB2017

Wired NIC 70:CD:60:F3:7B:33


Wired NIC 70:CD:60:F3:7A:1A


Wireless NIC 18:AF:61:B8:8D:4C


Bluetooth NIC 18:AF:61:B8:8D:4D

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Katie Halvorson Feb 03, 2014 08:39 AM 
Task reassigned to Dale Goodell.
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Katie Halvorson Feb 03, 2014 08:39 AM 
Task reassigned to Dale Goodell.
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Katie Halvorson Feb 03, 2014 08:39 AM 
Dale called and said this issue has been resolved
after going over and looking at her computer this
morning.
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Katie Halvorson Feb 03, 2014 08:16 AM 
Priority changed from (3) Priority to (2) High Priority.
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Katie Halvorson Feb 03, 2014 08:16 AM 
If you come just come and she may be across the
hall.  She has to leave at noon for a couple hours
but would like this done ASAP
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Katie Halvorson Feb 03, 2014 08:14 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Feb 03, 2014 08:14 AM 
She got to the computer and nothing is working. 
she has a white screen on her monitor and the Mac
appears to be on but nothing to coming up.
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Lori Burgeson Jan 30, 2014 07:25 AM 
Task reassigned to Dale Goodell.
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Lori Burgeson Jan 30, 2014 07:25 AM 
Computer has been imaged and is ready for 
deployment.  When setting up for user, please make 
sure to have him/her login to the AppStore and 
then do final updates on computer.  Other than 
that, it is bound and ready to go.
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Tricia Flaherty Jan 07, 2014 11:28 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jan 07, 2014 11:28 AM 
NEW HARDWARE
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Tricia Flaherty Jan 06, 2014 05:35 PM 
Betty has 27 inch and a 19 inch Dell monitor;
cables/adapters for displays are added to these
systems(1 Apple HDML to DVI adapter and 1
MonoPrice 6ft MiniDisplayPort/Thunderbolt to DVI
cable)
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Tricia Flaherty Jan 06, 2014 05:34 PM 
Software for Public Relations:
T:\5. Mac Software\Fetch
T:\Adobe Creative Suite\Adobe CS6
Suites\AdobeCS6DesignWebPremMAC [DISK MEDIA from
TRICIA]
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Sarah Pettigrew Jan 06, 2014 02:17 PM 
NEW EQUIP SETUP: (GFA) A Mac Pro needs to be setup and delivered to Betty 
Orwick in COT 219. There is also a keyboard and USB SuperDrive that need to 
be delivered as well. The WOU # of the new computer is 20130462[Edit Inv]. The WOU # 
of the old computer is 20080624[Edit Inv] and she will be keeping the old monitor 
20080664[Edit Inv]. The equipment is located on the shelves across from the hallway in 
ITC 009.
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