Status changed from (1) Pending to (5) Completed

Received index code from Jay and submitted the PO 
for the replacement

Received the quote yesterday and forwarded that to 
Jay Gense for approval and an index code to charge 
for the battery replacement.  He is away until the 
end of the week.  Just waiting to hear back from 
him.

Just dropped off computer and will look into any 
issues.

****This is an email****
Hi Peggy,

I just wanted to touch base with you regarding 
your laptop that will no longer hold a charge.  
Are you still planning to drop your laptop off to 
us this week?  If so, please bring your charger by 
as well so we can check that out too.  If you are 
unable, let me know a time that would work better 
for you and I will update your ticket.

Thank you,
Lori

****This is an email****
Thanks, Lori.  I have a big presentation that I'm 
working on for next week so I will wait to bring 
my computer to you until the week of January 20 (I 
don't want to have to get used to a loaner while 
I'm really busy).

Peggy

****This is an email****
Hi Peggy,

I was looking at the service request ticket that 
was put in our system yesterday regarding your 
laptop battery.  We will need to test your 
computer and run some diagnostics, so we will need 
your computer.  You can either drop it off with us 
in ITC 009 or I can send someone over to pick it 
up - whichever is most convenient for you.  We do 
have loaner laptops you can borrow in the 
meantime, so let me know if you will be needing 
one of those.

Laptop batteries are typically not covered under 
warranties, unfortunately.  Dell only warranties 
them for one year.  If I cannot get Dell to send 
me a new one, your department will have to give me 
an index code to charge for a replacement if we 
find the issue is the battery.  After testing our 
your computer, I will have Dell send me a quote 
for the cost of a battery and I will contact your 
department head if the battery replacement will 
not be covered.

Please let me know if you have any questions.

Thank you,
Lori