Service Request Ticket - # 52634

Service Request Ticket - # 52634

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Service Request Information

CONTACT	Name	Hardenbrook, Eldon	Date	Jan 07, 2014 08:03 AM
	Department	University Computing Solutions	Phone	88077
	Location		Email	hardenbe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100045 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	D7NKMM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0076388, Adobe Master Coll. CS5 WIN P0076844, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	B8:AC:6F:A9:AF:59

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 16, 2014 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 16, 2014 09:12 AM	**This is an email** The problem is still present.	Add Attachment
Shandelle Plasker	Jan 16, 2014 09:12 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Adam Fyffe	Jan 16, 2014 09:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 16, 2014 09:02 AM	adobe acrobat was updated and tested to be working on another account without admin rights	Add Attachment
Adam Fyffe	Jan 15, 2014 08:40 AM	Thursday morning is free	Add Attachment
Adam Fyffe	Jan 07, 2014 09:55 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Jan 07, 2014 09:44 AM	His next class is Tuesday at 8.	Add Attachment
Adam Fyffe	Jan 07, 2014 09:18 AM	we have worked on this before but cannot reproduce the error, going to send a tech over when he is there	Add Attachment
Adam Fyffe	Jan 07, 2014 09:18 AM	sent email for availability	Add Attachment
Adam Fyffe	Jan 07, 2014 08:27 AM	Room is available Weds at 4, Thurs from 8-10, and Friday all day	Add Attachment
Katie Halvorson	Jan 07, 2014 08:03 AM	He called last term to have this fixed and it never seemed to get fixed. When he tries to open a PDF, it says Adobe needs to be updated but he doesn't have rights to the smart classroom so he needs someone to come update this for him so he doesn't have problems for classes anymore. It is the smart classroom computer in ITC 003.	Add Attachment