Service Request Ticket - # 52643

Service Request Information

CONTACT Name Wu, Yanwei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2014 12:51 PM
Department Computer Science Division Phone 89121
Location Email wuya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20090033[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell 22inch P2210 Professional Widescreen Monitor
Serial No. CN0U828K74445953AG4S Location PDR
TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 13, 2014 08:05 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Fyffe Jan 13, 2014 08:05 AM 
all are updated and ready to go
 Add Attachment
Adam Fyffe Jan 10, 2014 09:23 AM 
Task reassigned to Adam Fyffe.
 Add Attachment
Lori Burgeson Jan 10, 2014 07:32 AM 
Reimage process began yesterday.
 Add Attachment
Jared Petersen Jan 08, 2014 08:59 AM 
Leave this task alone for now, we're apparently going to work on it 
tomorrow.
 Add Attachment
Lori Burgeson Jan 08, 2014 08:59 AM 
We will reimage these machines Thursday starting at 
10 am
 Add Attachment
Megan Thibeault Jan 07, 2014 01:54 PM 
I looked at the following machines
20070110[Edit Inv]
20070109[Edit Inv]
20070107[Edit Inv]
20070100[Edit Inv]
20070095[Edit Inv]
Add Attachment
Lori Burgeson Jan 07, 2014 01:54 PM 
Megan went to work in that room and mentioned that 
the computers were all 2007 computers.  Will have to 
check in to the computers listed as well
 Add Attachment
Megan Thibeault Jan 07, 2014 01:50 PM 
c:drive is full
 Add Attachment
Megan Thibeault Jan 07, 2014 01:49 PM 
all of these machines need re imaged.
Add Attachment
Alyssa Little Jan 07, 2014 12:51 PM 
Yanwei is an instructor currently holding lab in
ITC 311 and their are five computers that students
are unable to long into, they tried restarting the
computers and they still will not let the students
log in. 

The WOU#'s are:
20090033[Edit Inv]
20090046[Edit Inv]
20090054[Edit Inv]
20090041[Edit Inv]
20090042[Edit Inv]

The professors email is wuya@wou.edu if she needs
to be contacted.
 Add Attachment