Service Request Ticket

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Service Request Information

CONTACT	Name	Ayer, Lyn	Date	Jan 07, 2014 03:29 PM
	Department		Phone	88328
	Location		Email	ayerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110389 (opens in a new window)	Bldg/Room	TODD 204
	Service Tag		Description	Xerox Phaser 4510/DT Mono Laser Printer
	Serial No.	ART391895	Location	TRI
	Model	4510/DT	Hostname	tri204.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer MAINT: Xerox Phaser 4510 Maint kit from VISA2012003518 JUNE2013 SR#50735; Xerox maint kit for Phaser 4510 V2015005134 MARCH2016 SR59457 IP:140.211.116.120	Ink/Toner Refill
	Wired NIC	00:00:AA:F4:67:23

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jan 17, 2014 10:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 17, 2014 10:55 AM	I showed her how to manually change them and also move the document into 11" squares	Add Attachment
Lori Burgeson	Jan 17, 2014 08:25 AM	Lyn is available today at 9:30.	Add Attachment
Adam Fyffe	Jan 16, 2014 10:12 AM	ill head over tomorrow	Add Attachment
Adam Fyffe	Jan 16, 2014 10:12 AM	Task reassigned to Adam Fyffe.	Add Attachment
Shandelle Plasker	Jan 16, 2014 09:42 AM	She is available 9:30 to 1PM tomorrow and would like someone between then to come down.	Add Attachment
Dyl Karbia	Jan 15, 2014 02:55 PM	Left VM	Add Attachment
Lori Burgeson	Jan 14, 2014 12:45 PM	**This is an email** Hi Lyn, We have been trying to get in contact with you so we can help you out with your printing troubles through FileMaker Pro. Can you please let me know what days and times you are available this week (or next week if this week doesn't work for you) so we can troubleshoot and fix this for you? Thank you, Lori	Add Attachment
Jared Petersen	Jan 14, 2014 09:32 AM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Jan 14, 2014 09:32 AM	Left VM	Add Attachment
Jared Petersen	Jan 10, 2014 02:20 PM	Left VM	Add Attachment
Adam Fyffe	Jan 10, 2014 12:06 PM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Jan 10, 2014 10:57 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 09, 2014 02:28 PM	Shelby Morgan is taken care of	Add Attachment
Lori Burgeson	Jan 09, 2014 01:36 PM	Shelby Morgan who is a new staff and is not in the service request system yet is having issues with her printer that she shares with her hall. The printer is giving an error message of 0X0000007A. The printer is located in Todd Hall 202.	Add Attachment
Craig Reno	Jan 08, 2014 02:37 PM	Task reassigned to Jared Petersen.	Add Attachment
Katie Halvorson	Jan 08, 2014 09:55 AM	She called and said you were looking for her and had some questions. She said she was going to email you instead since you weren't around when she called.	Add Attachment
Jared Petersen	Jan 08, 2014 09:14 AM	Left VM	Add Attachment
Megan Thibeault	Jan 08, 2014 08:11 AM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Jan 07, 2014 03:29 PM	Lyn Ayer in Todd Hall is trying to print documents from file maker pro but the margins are cutting off. I asked if she had tried adjusting her margins in the program, but she said no and that she didn't want anyone touching the program, only adjusting the printer. The computer network is TR-TRILJ8000 and it's in Todd Hall room 204. The contacts phone number is 503-838-8328 **I wasn't sure who to send it to so Nicole said I should send it to you. Thanks!	Add Attachment