Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 08, 2014 12:52 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100124 (opens in a new window)	Bldg/Room	UNK
	Service Tag	27NTMM1	Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	27NTMM1	Location	Unknown
	CPU	Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561, Adobe Master Coll. CS5 WIN P0076844, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	B8:AC:6F:8B:04:66

TECHS	Submitted by	Adam Fyffe	Contact	afyffe07@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jan 09, 2014 03:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jan 09, 2014 03:08 PM	Computer continued to crash frequently, tried swapping the hard drive, but it crashed before I could even reimage it. Dyl was imaging a computer that could take its place, so we took out the useable parts and put the RAM from 20100124 into 20091036, which will be going back to ITC 003.	Add Attachment
Craig Reno	Jan 08, 2014 04:34 PM	Found the bad stick of ram, dell diagnostic will now complete with not errors. Running stress test to see if the computer still crashes.	Add Attachment
Craig Reno	Jan 08, 2014 02:40 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Jan 08, 2014 02:40 PM	Dell diagnostic says that there is an issue with the RAM. Since there are 4 2gb sticks in the machine, I am running tests with a new stick to try and figure out which one is causing the issue.	Add Attachment
Adam Fyffe	Jan 08, 2014 12:52 PM	Sitting between my desk and Lexies	Add Attachment