Service Request Ticket - # 52658

Service Request Ticket - # 52658

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Service Request Information

CONTACT	Name	Kuletz, Elayne	Date	Jan 08, 2014 02:11 PM
	Department	College of Education	Phone	88471
	Location		Email	kuletze@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130428 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B26S9Z1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	B26S9Z1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092469, Adobe CS6 Master from P0092469, Camtasia Studio v8.1/Sangit v.11.2 WIN bundle VISA2013003796; TRANSFERRED:Articulate Storyline 2 bundle from VISA2015004699 MOVED to W#20110871 9-15-2016;
	Wired NIC	F8:B1:56:A6:2D:C3

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Feb 20, 2014 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 20, 2014 04:20 PM	Moved computer in active directory to get printers to show up. Also ran acrofix to get adobe to work properly.	Add Attachment
Craig Reno	Feb 19, 2014 02:30 PM	Task reassigned to Craig Reno.	Add Attachment
Alyssa Little	Feb 19, 2014 02:16 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Feb 19, 2014 02:16 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Feb 19, 2014 02:16 PM	The PC (20130428) that was experiencing issues accessing and printing from Adobe is still having those issues. They were hoping to have someone come check it out either today after 3:30 or tomorrow before 11:30, 12:30-2:30 or after 3:30	Add Attachment
Dyl Karbia	Feb 03, 2014 04:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Feb 03, 2014 04:55 PM	Check the IMAC giving keychain error in TRC 204. Did some research from apple site which instructed me deleting the current keys and restarting the machine. That solve the problem.	Add Attachment
Dyl Karbia	Jan 08, 2014 02:26 PM	Task reassigned to Dyl Karbia.	Add Attachment
Alyssa Little	Jan 08, 2014 02:12 PM	The WOU# for the PC they're trying to connect is 20130428 # for the Mac 20130431	Add Attachment
Alyssa Little	Jan 08, 2014 02:11 PM	**This is an email** Hi, I have three separate concerns but all within the same space in ITC 204: 1. We are having trouble connecting some computers to our awesome new printer and would love some help. 2. Our new faculty PC won't consistently open or print anything to Adobe Reader 3. Our new faculty Mac is having some permissions issue that causes a recurring pop-up that impedes any other activity on the machine. Thank you for your help!! Best, Elayne Elayne Kuletz Instructional Design Coordinator Division of Extended Programs Western Oregon University kuletze@wou.edu	Add Attachment