Service Request Ticket - # 52661

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2014 08:29 AM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100464[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8560/DN Color Printer #8560/DN
Serial No. FBT203979 Location PDR

Model 8560/DN Hostname la-las-dean-office / lasdeansoffice.wou.edu
Notes duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppm color or B&W IP: 140.211.76.13 Ink/Toner Refill

Wired NIC 00:00:AA:D6:49:5B

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 13, 2014 09:56 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 13, 2014 09:56 AM 
Its pulling the correct IP address now. Had Debbie
do a test print- good to go
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Megan Thibeault Jan 13, 2014 08:06 AM 
krusty//la-las-dean-office

lasdeansoffice.wou.edu

140.211.76.13
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Laven Voth Jan 10, 2014 04:20 PM 
Task reassigned to Megan Eichler.
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Laven Voth Jan 10, 2014 04:20 PM 
I'm assigning this to Megan to make sure we don't 
forget about it. Will need to be addressed Monday.
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Jared Petersen Jan 10, 2014 03:57 PM 
Delivered the printer and set it up with Lexie. Printer is 
connected to the internet and is pulling an IP but its status is 
offline. Had McEvilly check the status in Krusty and he couldn't 
find anything on Krusty's end that indicated why it was offline. 
Restarting did not help.

User mentioned that if they were going to be without a printer 
for more than a few days or so, that they would like a loaner.
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Megan Thibeault Jan 10, 2014 11:38 AM 
Task reassigned to Laven Voth.
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Megan Thibeault Jan 10, 2014 11:38 AM 
Removed all the bad crayons by taking apart the
ink loader. Ready to go back to Debbie.
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Megan Thibeault Jan 10, 2014 11:31 AM 
the printer had a few bad crayons in it which
cause the machine to freak out. Talked to Debbie
about how the crayons work.
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Megan Thibeault Jan 09, 2014 11:11 AM 
tried unplugging and plugging back in the ink
loader connections.. Going to ask a xerox tech for
their advice.
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Shandelle Plasker Jan 09, 2014 08:29 AM 
Her printer is giving her a printing error
09-037-45;30202 and the fan is moving really fast.

Shes is available all day
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