Service Request Ticket - # 52663

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2014 10:51 AM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130271[Edit Inv] (opens in a new window) Bldg/Room AD Lobby
Service Tag Description Samsung 19-inch NC191 Vmware Zero Client LED-LCDDisplay #NC191-T
Serial No. Z6KSHCJD600303M Location Admin 1st floor hallway

CPU Teradici TERA2321 PCoIP


OS Unknown Software

Wired NIC C4:73:1E:BB:7A:6F

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 09, 2014 11:27 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 09, 2014 11:27 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 09, 2014 11:27 AM 
This is a thin client which runs virtual machines.  
Periodically there are spikes when lots of users 
are running these machines which can make them 
slow to start up.  Because these machines load 
multiple printers, it takes a few minutes for all 
printers to load.  At the time of testing, the 
machine acted as they normally do.  When printing, 
users need to wait a few minutes for printers to 
load before printing.
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Shandelle Plasker Jan 09, 2014 10:51 AM 
In the Hall way next to the registrars office
there is a computer that is attached to a printer.
The computer is running extremely slow and is
making printing impossible. He would like someone
to come look at it and due any kind of updates to
make it faster.
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