Service Request Ticket - # 52666

Service Request Information

CONTACT Name Minnick, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2014 12:36 PM
Department Admissions Office Phone 88502
Location Email minnickn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060403[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0638YB06D5 Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license

Wired NIC 00:14:4F:57:80:D1


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public

Entered by Date Memo
Craig Reno Jan 09, 2014 03:06 PM
Status changed from (1) Pending to (5) Completed
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Craig Reno Jan 09, 2014 03:06 PM
Cannot create a local account for the students to log in to on a 
thin client, and we are unable to make a new network account 
for them for this purpose. 

Laven and I took over a splitter to try and get both monitors to 
work, but we were only able to duplicate the displays rather than 
extend them, which is what we wanted.

Need to ask Richard about the Wyse client that they used to 
have, it may be able to handle multiple monitor set ups.
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Craig Reno Jan 09, 2014 02:14 PM
Task reassigned to Craig Reno.
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Katie Halvorson Jan 09, 2014 12:36 PM
****This is an email****
Hello,

We have a thin client in our office, the WOU
Number is 20060403[Edit Inv]. 

We would like two things: 

First, We would a generic Public Safety login
created for our students to use when they sign in
and out on the electronic timeclock.

Secondly, it is connected to two monitors, but
only one monitor is working.  Please have someone
come down and see what they can do so we can
utilize both monitors.

Please let me know if you have any questions.

Thank you,
Nancy Minnick
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