Service Request Ticket - # 52667

Service Request Information

CONTACT Name Budge, Sara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2014 12:54 PM
Department Behavioral Sciences Division Phone 88504
Location Email budges@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100328[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W804200DATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 20111 installed as 2008 from P0077403

Wired NIC C8:BC:C8:9B:29:83


Wireless NIC F0:B4:79:15:06:D0


Bluetooth NIC F0:B4:79:07:C7:77

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Jan 16, 2014 11:26 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jan 16, 2014 11:25 AM 
Mapped her network drives for her.
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Lori Burgeson Jan 16, 2014 09:43 AM 
Task reassigned to Jared Petersen.
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Lori Burgeson Jan 10, 2014 12:44 PM 
Sara will be in her office Thursday, Jan. 16 at 
11am.  She will need help at that time
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Nicole Crane Jan 10, 2014 10:24 AM 
Task reassigned to Lori Burgeson.
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Nicole Crane Jan 10, 2014 10:24 AM 
TODD 328

88374

The email that I am showing for her on banner is: 
winegars@wou.edu. I'm not sure which is correct 
yet so I wanted to give you both for now.
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Lori Burgeson Jan 10, 2014 10:21 AM 
Task reassigned to Nicole Crane.
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Lori Burgeson Jan 10, 2014 07:32 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 10, 2014 07:32 AM 
****This is an email****
Hi Sara,

Our techs tried contacting you yesterday in 
regards to helping you get your H: drive on your 
Mac laptop.  Can you please let me know when you 
are available today?  If you aren't available 
today, what days/times would you be available next 
week?  We would like to get this set up for you as 
soon as possible.

Thank you,
Lori
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Lexie Widmer Jan 09, 2014 01:44 PM 
I've been trying to get a hold of her and was
unable to reach her.
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Katie Halvorson Jan 09, 2014 01:41 PM 
88374
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Katie Halvorson Jan 09, 2014 12:58 PM 
****This is an email****
I'll be in my office until 1:45 today (I'm going
to step out for a min to grab a sandwich, though).
I won't be back in my office until next Thursday
11-1:45ish

Thank you and sorry I couldn't get it going myself!
S
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Katie Halvorson Jan 09, 2014 12:54 PM 
****This is an email****
I'm getting a 'no network connection or this
doesn't exist' message
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Katie Halvorson Jan 09, 2014 12:54 PM 
****This is an email****
Hello,

I have a mac laptop I'm using (temporarily? maybe
for the academic year?) - I'd like my network
drive mapped to the computer rather than using
remote desktop for access.

Thanks,
Sara Budge
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