Service Request Ticket - # 52670

Service Request Information

CONTACT Name Sellers, Shawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2014 02:56 PM
Department College of Education Phone 88985
Location Email sellerss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100204[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. FJ2VNM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0076811 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:AC:33:65

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Craig Reno Jan 09, 2014 04:18 PM 
Task reassigned to Self Resolved.
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Craig Reno Jan 09, 2014 04:18 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Jan 09, 2014 04:18 PM 
Typing this from the computer in OPE 202. It was
on when I walked in.
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Craig Reno Jan 09, 2014 04:11 PM 
Task reassigned to Craig Reno.
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Lexie Widmer Jan 09, 2014 03:07 PM 
The room looks open after 4 today.  Tomorrow, it's
open all day.
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Katie Halvorson Jan 09, 2014 02:56 PM 
OPE 202 computer would not turn on.  She had tried
all the plugs and power button but it wouldn't
even react for over 3 mins.  It has been happening
for a few days.  It didn't notice she was pushing
any buttons.  Eventually it turned on but she
wasn't around to see what kind of issue it might
of had.
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