Service Request Ticket

Service Request Information

CONTACT	Name	Tierney, Laura	Date	Jan 10, 2014 08:52 AM
	Department	Facilities Services	Phone	88087
	Location		Email	tierneyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091032 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VP7RL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, Adobe Acrobat Pro 10 Win from P0086532
	Wired NIC	B8:AC:6F:7D:28:17

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Jan 10, 2014 09:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Jan 10, 2014 09:34 AM	Updated java, ran malwarebytes, and removed a couple harmful programs from the computer. Was also having an odd issue with excel, started running windows update to hopefully take care of that. Also updated java for person who shares the office.	Add Attachment
Craig Reno	Jan 10, 2014 08:57 AM	Task reassigned to Craig Reno.	Add Attachment
Jennifer McCarroll	Jan 10, 2014 08:52 AM	Faculty, Staff or Student: Faculty	Add Attachment Public
Jennifer McCarroll	Jan 10, 2014 08:52 AM	Her computer is asking to update Java TMSE Runtime Environment in order to open things from Banner.	Add Attachment