Service Request Ticket

Service Request Information

CONTACT	Name	Burgeson, Lori	Date	Jan 10, 2014 10:27 AM
	Department	University Computing Solutions	Phone	88955
	Location		Email	burgesonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120960 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	760JFX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	760JFX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090134
	Wired NIC	90:B1:1C:A7:78:2A

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lexie Widmer	Jan 14, 2014 03:19 PM	The computer was missing the usb connector for the Dell wireless keyboard and mouse. 20120953. I swapped them out for a wired set. The wireless one is on the back shelf of the tech room.	Add Attachment
Lori Burgeson	Jan 14, 2014 02:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 14, 2014 02:17 PM	Power supply has been replaced and computer is back in the lab	Add Attachment
Lori Burgeson	Jan 13, 2014 09:01 AM	Contact changed from Student Student to Lori Burgeson.	Add Attachment
Lori Burgeson	Jan 13, 2014 09:01 AM	Computer is from DeVolder 105. The power light is blinking orange. No other diagnostic lights are lit. Will not boot. Consistent with PSU failure. Warrantying that part.	Add Attachment
Adam Fyffe	Jan 10, 2014 12:02 PM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Jan 10, 2014 12:02 PM	Lori has computer now	Add Attachment
Adam Fyffe	Jan 10, 2014 11:16 AM	Task reassigned to Adam Fyffe.	Add Attachment
Alyssa Little	Jan 10, 2014 10:27 AM	A computer in Devolder 105 will not power up, but instead is blinking orange. The student tried unplugging it to reset it, but the computer just goes back to blinking orange. It's been doing this since the end of last term.	Add Attachment