Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jan 13, 2014 02:31 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081030 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 USFF 3.0GHz, 6M, 1333MHz FSB
	Serial No.	1L5FTJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows 7 Pro upgrade on P0081747, Microsoft Office Pro Plus 2007 from P0070415
	Wired NIC	00:22:19:30:9E:D6

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jan 13, 2014 04:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Jan 13, 2014 04:23 PM	I reconnected the keyboard and mouse to the KVM, and tested. It seems to be working fine now. Note - the keyboard and mouse need to be plugged into the correct USB input on the KVM to work properly.	Add Attachment
Alyssa Little	Jan 13, 2014 02:31 PM	HL 108 The mouse and keyboard have stopped controlling both the VDI and physical unit, and in order to switch between devices professors are having to manually unplug the mouse and keyboard and plug it back into the other device. The classroom is open after 4pm today, and tomorrow there is only one class in there from 10-12.	Add Attachment