Service Request Ticket - # 52714

Service Request Ticket - # 52714

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Service Request Information

CONTACT	Name	Wade, Philip	Date	Jan 14, 2014 02:28 PM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130456 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4620DT Printer
	Serial No.	XLV886819	Location	PDR
	Model	4620/DT	Hostname	ns114.wou.edu / ns-ns114
	Notes	NOT A STUDENT TECH PRINTER 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.44 PRINTER MAINT: Xerox Fuser Maintenance Kit for Phaser 4600/4620 Series #115R00069 from VISA2014004499 SR56336 MARCH2015 RMA 2014 XLV887026 IP:140.211.76.44	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D9:2E:38

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 13, 2014 08:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Feb 13, 2014 08:59 AM	printer is set up :)	Add Attachment
Megan Thibeault	Jan 22, 2014 10:31 AM	I've called and left a message for Tim Vanasse at GovConnection. Waiting for him to call me back.	Add Attachment
Lori Burgeson	Jan 22, 2014 09:45 AM	Task reassigned to Megan Eichler.	Add Attachment
Lori Burgeson	Jan 22, 2014 09:45 AM	Megan, I am passing this to you since you called about a replacement. You can pass it back to me if you dont want it.	Add Attachment
Lori Burgeson	Jan 21, 2014 01:35 PM	Printer is having an issue with the pickup rollers on the unit.	Add Attachment
Lori Burgeson	Jan 21, 2014 01:28 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lori Burgeson	Jan 21, 2014 01:28 PM	Printer is making a grinding noise. Calling Xerox to have it fixed.	Add Attachment
Lori Burgeson	Jan 21, 2014 12:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 21, 2014 12:31 PM	Jeff mentioned that this was going to be the printer for students in 114 but also a staff printer at the same time. No changes need to be made.	Add Attachment
Lori Burgeson	Jan 21, 2014 12:24 PM	Firmware on printer has also been updated.	Add Attachment
Lori Burgeson	Jan 21, 2014 12:19 PM	Printer has been set up and deployed to NS 114, however I received an email from Jeff wanting it placed as a staff printer. Waiting to hear back from him.	Add Attachment
Lori Burgeson	Jan 21, 2014 07:53 AM	Nathan and Paul finished the wiring last Friday. Emailed Phil to find out what he wants done with the printer since its now going into NS 114 due to lack of room in 115	Add Attachment
Lori Burgeson	Jan 15, 2014 10:28 AM	Printer is on krusty, however, we cannot put the printer in place until network cables are run in this room. GPO still needs to be created. Firmware still needs to be updated.	Add Attachment
Lori Burgeson	Jan 14, 2014 02:47 PM	Need to create GPO for this printer as well. Need it to be default printer in NS 115	Add Attachment
Lori Burgeson	Jan 14, 2014 02:45 PM	Emailed Paul for an ip address.	Add Attachment
Sarah Pettigrew	Jan 14, 2014 02:28 PM	NEW EQUIP SETUP: A Xerox printer needs to be setup and delivered to NS 116. The WOU # is 20130456. The printer is located on the counter in ITC 008.	Add Attachment