Service Request Ticket

Service Request Information

CONTACT	Name	Shrestha, Uma	Date	Jan 14, 2014 04:21 PM
	Department	Humanities Division	Phone	88377
	Location		Email	shrestu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121267 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18GNHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:48:12

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Feb 20, 2014 02:07 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Feb 20, 2014 02:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Feb 20, 2014 10:21 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Feb 20, 2014 10:19 AM	**This is an email** Hi, Tricia, I was wondering about my request for a new computer. Can you tell me when I will be getting one? I am not being able to do much with the current computer. i would appreciate if you could rush my request, Thanks, Uma -- Dr. Uma Shrestha Chair/Professor of English/Linguistics Western Oregon University 345 N Monmouth Ave. Monmouth, OR 97361 503-838-8377	Add Attachment
Sarah Pettigrew	Jan 14, 2014 04:21 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Uma Shrestha in HSS 308. The WOU # of the new computer is 20121267 and the new monitor is 20121289. The WOU # of the old computer is 20090315 and the old monitor is 20081177. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment