Service Request Ticket

Service Request Information

CONTACT	Name	Dover, Ed	Date	Jan 15, 2014 11:20 AM
	Department	Social Science	Phone	88264
	Location		Email	dovere@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121269 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	18LNHX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18LNHX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:3E:F1

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 08, 2014 01:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Feb 13, 2014 04:22 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Feb 13, 2014 04:22 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Jan 15, 2014 11:20 AM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Ed Dover in HSS 206. The WOU # of the new computer is 20121269 and the new monitor is 20121291. The WOU # of the old computer is 20090928 and the old monitor is 20090974. The equipment is located on the GFA shelf in the hallway.	Add Attachment