Service Request Ticket

Service Request Information

CONTACT	Name	Brown, William	Date	Jan 15, 2014 11:27 AM
	Department	Social Science	Phone	88356
	Location		Email	brownw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121233 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV1F2DNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:CD:48:C6
	Wireless NIC	EC:35:86:52:B8:04
	Bluetooth NIC	EC:35:86:52:B8:05

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 09, 2014 11:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Feb 03, 2014 09:59 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Feb 03, 2014 09:59 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Jan 16, 2014 03:47 PM	The iMac has been moved to the counter in ITC 008.	Add Attachment
Sarah Pettigrew	Jan 15, 2014 11:54 AM	Sharyne Ryals noted that you may need to coordinate entry with Sue DeNoyer if Bud is not present. She is the administrative person located in Maaske with key access to offices on the second and third floor.	Add Attachment
Sarah Pettigrew	Jan 15, 2014 11:53 AM	William Brown is located in MA 215	Add Attachment
Sarah Pettigrew	Jan 15, 2014 11:27 AM	NEW EQUIP SETUP: An iMac needs to be setup and delivered to William Brown in HSS 238. The WOU # of the new iMac is 20121233 and the old computer is 20091467. The equipment is on the top GFA shelf in the hallway.	Add Attachment