Service Request Ticket - # 52743

Service Request Information

CONTACT Name Booth, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2014 01:06 PM
Department Creative Arts/Art Phone 88607
Location Email boothp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100206[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W803502SATP Location loan'd Thewd

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2008 from P0074772,TRANSFER TO NEW LAPTOP SR59564: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114, NO LONGER NEEDED MAR2016:for use with Vinyl Cutter SureCutsALotPro_USCUTTER from VISA2013003840

Wired NIC C8:BC:C8:89:7E:F5


Wireless NIC 78:CA:39:B7:1B:B7


Bluetooth NIC C8:BC:C8:AB:2C:5B

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Jan 17, 2014 02:58 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jan 17, 2014 02:58 PM 
Activated both computers.
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Jared Petersen Jan 17, 2014 02:34 PM 
Task reassigned to Jared Petersen.
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Jared Petersen Jan 17, 2014 02:34 PM 
Status changed from (5) Completed to (1) Pending
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Jared Petersen Jan 17, 2014 02:34 PM 
Called to say that it wasn't licensed properly.
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Craig Reno Jan 17, 2014 11:47 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Jan 17, 2014 11:47 AM 
Installed on her computer.
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Craig Reno Jan 17, 2014 10:37 AM 
Left vm
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Craig Reno Jan 17, 2014 10:32 AM 
Installed in CH 303 on 20120221[Edit Inv] have not been able
to contact Paula
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Craig Reno Jan 16, 2014 02:48 PM 
Could not get ahold of Paula yesterday, will call tomorrow morning.
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Tricia Flaherty Jan 15, 2014 05:45 PM 
Task reassigned to Craig Reno.
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Tricia Flaherty Jan 15, 2014 05:45 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Jan 15, 2014 05:45 PM 
Jen Bracy and Paula Booth would also like to get
the software installed on one of the CH303 Lab
station.
****This is an email****
The W# on the computer closest to the door of the
lab (the lab right across from 311) is 20120221[Edit Inv].
Thanks.

Paula
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Craig Reno Jan 15, 2014 03:08 PM 
Task reassigned to Craig Reno.
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Alyssa Little Jan 15, 2014 02:35 PM 
Called and said she will be available 
Today 2:30-5
Friday 9-12 and 2-5
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Craig Reno Jan 15, 2014 01:52 PM 
Left vm
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Tricia Flaherty Jan 15, 2014 01:06 PM 
software is on T:Drive T:\SureCutsALotPro_USCUTTER
also actual media was delivered in box with cutter
as it serves as drivers, software and tutorial disk.  
Paula says she is on campus Monday, Wednesday, and
Friday but if it is easier she can bring the
laptop to us.  Please contact her to make
installation arrangements.
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